Today’s market is inundated with companies that promise to deliver high levels of customer service but never seem to manage the task. Take a moment to think about it – how many times have you been guaranteed delivery or installation of a given purchase within twenty-four to forty-eight hours? How many times did that delivery actually occur within the stated time frame? Fortunately, not every company subscribes to this motto of poor customer service. Brook Furniture Rental is one of a handful of companies that still operates with laser-like focus on the customer.
Founded over 30 years ago, Brook Furniture Rental was built on three core principles: to hire and retain the best people; to adopt and make certain to improve established business processes; and to always put our customers first. Need a testament to our professionalism? More than half of our customers return to us not long after they place their first furniture rental order, and almost all of them cite the extensive customer care team as the single best reason to choose Brook again and again.
Clients prefer Brook Furniture Rental
Brook Furniture Rental is one of the few companies on the market that does business based on the “do it right” operational philosophy. Understanding that errors are unavoidable in any business, Brook always strives to continuously improve all parts of the business and “measure it twice and cut once” to save customers’ time and extra anxiety. Brook Furniture’s motto is “Extreme Service Today, Tomorrow and Forever!” TM so we constantly evaluate our relationship with clients and make necessary improvements.
Customers prefer us over other furniture leasing firms because we listen to their needs. We know that tastes may differ and so may the reasons why you are renting furniture at the first place, so we work with our clients to find the right quality and style furniture at the right price. We can accommodate even the most complicated and customized order immediately. On our account management teams, we have people with interior design backgrounds and have access to space planning and design services at no cost to you. There is no reason to search for another furniture supplier in your area – Brook Furniture Rental will take care of every detail of furniture renting process.
At Brook Furniture Rental, we’ve worked hard to better serve our clients by effectively using technology to improve our customer service. In 2008, we launched our new website (www.bfr.com) and have offered our clients a web-based access to furniture catalog, ordering, lease and delivery status and account statements.
Brook Furniture Rental makes it easy for you to find the right furniture on our website by conveniently arranging its wide selection into Residential, Office and Staging Furniture directories. Our highly-qualified customer service specialists can also make recommendations on what furniture pieces will best fit your home or office and schedule an appointment to evaluate the space you need to furnish.
Brook Furniture Rental will continue to be the preferred choice of customers across many states, because when we say that we take good care of our clients, we really do!
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As a professional home stager, interior decorator, and business owner, I can not say enough wonderful things about Brook Furniture Rental. Over the last 3 years, I have worked with Brook on countless projects, all resulting in spectacular results. Their product far exceeds my clients’ expectations, and their amazing team of sales professionals makes each project a breeze. Brook Furniture has been, and will continue to be, a very valueable asset to my business and a company that I highly recommend.
I have been in the property management world for several years and there are several choices out there for furniture rental. But, I never wanted just any company. Brook Furniture is and always will be the company I give my business to. Other companies can’t compare to the quick response, personal touches and the “little extras” that the entire team at Brook deliver (no pun intended). I am now with Fine & Company, a premier Chicago real estate auction and advisory service company. My latest project involved staging 5-time Emmy award winner Kay Alden’s full floor penthouse in Chicago’s Streeterville neighborhood. I didn’t bat an eye on who to call for my furniture needs! Brook, you are #1 on my speed dial!
Check out the pics:
http://www.facebook.com/#!/pages/Chicago-IL/Fine-Company-LLC/136036833082227?ref=sgm&ajaxpipe=1&__a=16
Brook Furniture is always extremely professional and responsive. When they set up furnished housing and model apartments they look like they are done by a professional designer but NOT with rental furniture. All of our clients are very happily surprised. Chris Topf and Chrissy are both amazing and never miss a beat. More accurately, they are always a step ahead of our needs.
Sincerely,
Julie Tyler
Property Manager
The Shoreham
very good post ..
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